Services

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best service.

Our Client Services team is made up of seasoned professionals who have spent the majority of their careers working in various types of contact centres across different industries. They have a plethora of experience in all aspects of running a well-tuned, successful, and efficient contact centre.

We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business. Together we can create a frictionless experience for your customers. Our Technical Support team will make sure that our products are always working for you. Any problems you have while using our products will be resolved quickly, effectively, and under stringent SLAs.

Relationships are built on understanding. We use support data to continuously improve our understanding of our customers and to create impactful success programmes. This helps us deliver innovative ways to better serve you, at every step of our journey together. Our project managers and product experts will take you from zero to a fully live operation within weeks. Our trainers will deliver professional, well defined & easy to understand training for your staff either on site, or remotely on-line.

We will design a solution around your unique business and customer service goals. Regardless of where you are in the journey, the complexity of your operations, or how quickly you’re ready to make changes, we will partner with you to find the right approach. Although our services are delivered according to well-defined procedures, with TOSS you will always find that human touch that is so often missing in many other services organisations.

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