Business Automation

Automating your business is all about saving time on routine tasks, so its important to identify those tasks and learn how to automate them. Here at TOSS, weve identified three major areas in need of automated systems: sales, marketing, and Customer Service. This is precisely what TOSS’s Sampark™ software is designed to do.

Sales Automation software tremendously boosts agent productivity, efficiency, and performance by automating your companys sales processes. With this powerful software, you can manage priority customers, create workflow triggers, and turn leads into loyal customers.

Marketing Automation is a sophisticated and powerful automated marketing service designed to fit all your business needs. It includes email dripping, website integration, built-in CRM, landing page tracking, and automatic reports. Plus, TOSS gives you multi-channel capabilities, so you can engage leads better than ever.

Customer service automation is a customer support process that reduces human involvement in solving customer inquiries. It is used to improve support agent productivity. It aims to help customers with fewer live human interactions. It also insulates businesses from high call volumes, speeds up customer service processes, and minimizes human error.

Having good experience of deploying contact centre software in complex technical environments, we have developed a whole range of tools and techniques that simplify the task of knitting together the best contact centre agent experience possible.

Utilizing task automation in your CRM can open up more opportunities to improve alignment between sales and marketing teams, streamline data points, and help form strong customer relationships. Automating your marketing and sales efforts within your CRM allows you to nurture prospects with human connection each step of the way, without requiring too much time and resources from your internal team.

Workflows help streamline a robust experience at any step in the buyer’s journey. Utilizing automation to trigger targeted content for each of your contacts based on their previous interactions saved within your CRM creates an efficient process for your team, and doesn’t bombard prospects with unnecessary information.

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