Work From Home Contact Centre Solutions

Perhaps you've always advocated for working from home. Perhaps your small firm has recently made the transition? In any case, you're now in a circumstance where your crew is dispersed across the country, linked solely by the Internet. You could have some inquiries. Will this have an impact on the team's productivity? Will it have a negative influence on my small business?

That’s an easy one because all the signs point towards a resounding yes. In fact, a number of studies have recently highlighted how remote work could actually improve productivity.

Our proven best practices avoid surprises and make the move to cloud communications simple and easy. First, we listen to better understand how communications are incorporated into your current workflows. Then, we apply our experience to design an approach suited to your needs.

With our Cloud Based CRM Solution, it maximises agent productivity. Customise the agent workspace to keep your team organised, save time with no-code tools to automate processes and create streamlined workflows for greater efficiency.

Having contact center systems and software positioned in the cloud, is the way to go if you're going to allow people to work at home. The cloud gives you the ability to have technology with you wherever you are. A lot of our innovations come directly from our customers. We are constantly amazed by the ways in which clients use our products in inventive and unexpected ways.

Our WFH solutions can bring together quality monitoring, call recording, workforce management, analytics, performance management, and other capabilities and blend them with reporting capabilities that can alert supervisors about call volume, average handle time, and other factors so they can ensure that service levels do not slide when agents are not in the office.

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