Inbound

In an inbound call center, companies are used to take large volumes of phone calls from customers who are seeking technical support like—answers to questions, issue resolution, and any other customer service issues. The calls are answered by customer service agents, unlike outbound call centers which mainly focus on making calls. It's a necessity for every industry of every size.

Deliver High-Quality Caller Experiences with call center-grade ACD queueing, IVR self-service, and a built-in CRM, delivering great customer service is easy and effective. Our Inbound Call Center Solution contains 4 key software products: Call Center Manager Software, CRM, IVR Solution, and the Agent Dashboard softphones.

Sampark™ voice is inbound call center software embedded in the ticketing system, allowing service teams to provide more personal, productive phone support within an omnichannel customer journey.

However, over the last few years we have completed and successfully deployed our own voice platform providing a simpler and much more cost effective way of handling inbound telephony.

Our own Voice Platform comes bundled and fully integrated with ACD, IVR, Voice Recording, Quality Monitoring and everything else a successful modern inbound contact centre may require at a fraction of the cost of the traditional telephony solutions out there.

Apart from voice, our software handles all other channels (email, SMS etc.) and because of the bundled underlying CRM layer, it can seamlessly shift between channels delivering an elegant omnichannel experience, straight out of the box.

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