Voice

AOD (Automatic Voice Blaster) / Voice Broadcasting / Voice Blast has a very imperative role to play in reaching a large target audience in their language of choice for alerts & notifications. With its all-inclusive scope of making large volume / bulk voice calls, AOD / OBD not only works at reducing the risk of human error by automating repetitive calling to large groups of customers but also allows personalization of recorded messages that are passed onto customers on each call.

Make sure you’re not overlooking good user experience. Poorly designed software takes longer for your customer service teams to learn to use — and can delay tasks. Our contact centre software is designed in close collaboration with the agents and admins who actually use it. The user interface is easy to learn, easy to use and easy to manage. And that translates to a boost in your contact centre productivity — and in your bottom line.

Interactive Voice Response (IVR) is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You can use your phone’s keyboard to create a certain outcome. Reach your customers with a professional interactive voice response (IVR) system provided by Sampark and route calls to the right team based on the caller’s input.

Call centre telephony should be agile, resilient and cost effective. This is what the our Voice Platform delivers. TOSS have the resources to provide competent expert advice and assistance in setting up voice paths into the call centre that are both reliable and deliver consistently excellent voice quality.

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